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Refund Policy

Last updated: 09/05/25

At On Track Therapy UK, we are committed to providing high-quality massage therapy services. Your satisfaction and well-being are important to us. Please read our refund policy carefully.

1. Cancellations and Refunds

  • 48-Hour Notice Required: Appointments cancelled at least 48 hours in advance are eligible for rescheduling at no extra charge.

  • Late Cancellations: Cancellations made with less than 48 hours’ notice are not eligible for a refund, except in cases of genuine emergency (at our discretion).

  • No-Shows: If you fail to attend your appointment without notice, the full session fee will be charged and no refund will be issued.

2. Prepaid Packages or Gift Vouchers

  • Refunds: Prepaid packages or gift vouchers are non-refundable but may be transferred to another person upon request.

  • Expiry: Gift vouchers must be used within 12 months of the issue date unless otherwise stated.

3. Service Dissatisfaction

If you are unsatisfied with your session, please speak to us directly within 48 hours of your appointment. We will do our best to resolve the issue, which may include offering a partial refund or free follow-up session, depending on the circumstances.

4. Contact Us

To request a cancellation or discuss a refund, please contact us:

📧 Email: ontracktherapyuk@gmail.com
📞 Phone: 07484704280

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.

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